Q: Where are you located? 
A: I am a traveling esthetician and services are now available at the comfort of your own home or as a guest esthetician in your spa in Houston, Texas or New York City. I am based out of Houston, please check on the “events” page for my upcoming dates to NYC.

Q: What are your Spa Hours?
A: I highly suggest to schedule an appointment as far in advance as possible as least two weeks in advance especially for out of state events. Generally, I book clients from 10am – 8pm.

Q: How and when should I make my appointment?
A: Reservations are available by appointment only. Be advised that I have the right to refuse clients for my safety and protection. Please call in advance at (832) 510-8714 to assure availability. A credit card, or gift certificate number is required to secure all appointments. If the value of a gift card is less than that of your scheduled appointment, we may also require a credit card number. No exceptions.

Q:What is the cancellation policy?
A: We respectfully ask that you give us a minimum of 24 hours notice if you must cancel an appointment. If you do not cancel before the 24-hour period or your appointment is labeled as a “no-show” you will be charged the full cost of your reserved appointment; gift certificates and vouchers will be forfeited.

Q: What time should I expect you to arrive for my service(s)?
A: As a guest esthetician at a spa, business, school or event: New guests are required to fill out a New Client Profile upon me arriving. I ask that you give yourself at least 10 to 20 minutes prior to the start time of your FIRST scheduled service. This will allow you time to fill out a health history questionnaire and for me to set up the private space you have allot me to work in.

Q: What if I’m late?
A: As a guest esthetician at a spa, business, school or event: All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late start time may limit my ability to offer the fullest possible experience. Please be aware that late appointments will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. Clients need to understand that I have other clients to travel to and have factored those times for other clients, and to respect the time and space of the establishment that I am a guest at.

Q: What type of payment do you accept?
A: I accept cash, gift certificates and most major credit cards (Visa, Master Card, Discover, American Express), in addition, I am on Square. No personal checks and no cash refunds. I do not accept insurance.

Q: Can I have my child(ren) while I’m receiving my treatment?
A: Fresh Skin CVG likes to create an atmosphere of serenity, I respectfully request that you refrain from bringing children into the space that has been allocated for me to work in so that you can enjoy your service(s).

Q: What are my responsibilities as a guest?
A: Please advise me of any special requests, sensitivities or allergies, and if you are pregnant, nursing or taking any medication. I will use this information to keep you comfortable and safe throughout your Spa experience. Please notify me of any discomfort or preferences regarding room temperature, music volume, or pressure during your Spa experience. Please turn off all cell phones while in session. Fresh Skin CVG is a smoke-free staff. I suggest leaving all valuables put away safely before treatment.

Q: What else do I need to know?
A: I recommend that you drink plenty water, limit or avoid alcohol, and get plenty of rest to minimize the effects of the altitude.

Q: What should I wear during my treatment?
A: During your service, you will be professionally draped at all times. Know your modesty limits. Spa therapists and myself are sensitive to privacy issues–to wear or not to wear undergarments is your choice.

Return/Refund Policy

No refunds on Gift Certificates, services or products, and you must be 18 years or older to purchase gift certificates. Gift certificates may, however, be transferred to an individual other than the individual they were purchased for.

Gratuity

Gratuities are always left to the discretion of our clients. Most establishments I am a guest of have envelops in the front desk, if needed. If you appreciate my outstanding service, gratuities of 18-20% are customary (based on non-discounted rates). Gratuities are not included in the listed prices or spa packages.

*Prices are subject to change without notice.